FAQ

1. WHY SHOULD I USE KINGDOM CLEANING?
— One of the reasons why kingdom cleaning is widely accepted and adored by home owners and business owners across new jersey lies on our professionalism and the ability to exceed our client's expectations. we take care of your home and belongings like it's our own. our cleaning staff is very respectful with outstanding professional skill. Finally, we have no hidden costs. Book with kingdom cleaning today and we promise you won't regret it!
2. ARE YOU LICENSED AND INSURED?
— YES, KINGDOM CLEANING CARRIES FULL COVERAGE INSURANCE FOR BREAKAGE OR DAMAGE TO HOME OR OFFICE CONTENTS THAT OCCURS WHILE WE'RE CLEANING. ALL EMPLOYEES ARE BONDED FOR YOUR PEACE OF MIND.
3. DO I HAVE TO BE HOME DURING THE CLEANING?
— NO, YOU DO NOT NEED TO BE HOME DURING THE CLEANING. IT'S TOTALLY UP TO YOU.
4. DO YOU PROVIDE THE CLEANING SUPPLIES?
— YES, OUR CLEANING CREW WILL BRING ALL THE NECESSARY CLEANING SUPPLIES AND EQUIPMENT.
5. WHAT IS YOUR CANCELLATION POLICY?
— appointments canceled after 48 hours will be charged a 2.9% fee
6. HOW DO I PAY YOU?
— ALL PAYMENTS ARE MADE DIRECTLY THROUGH OUR WEBSITE BEFORE YOU HAVE YOUR CLEANING. YOU CAN ALSO LEAVE A TIP IF YOU'D LIKE. WE DO NOT ACCEPT CASH OR CHECKS.
7. DO YOU OFFER 100% CUSTOMER SATISFACTION GUARANTEE?
— WE STAND BEHIND OUR SERVICE AND DO EVERYTHING TO MEET OR EXCEED YOUR EXPECTATIONS. WE INSPECT OUR CLEANING WORK BEFORE LEAVING YOUR HOME OR OFFICE. IF YOU FIND OUR SERVICE UNSATISFACTORY YOU CAN CONTACT US WITHIN 24 HOURS SO WE CAN RE-CLEAN OR FIX THE ISSUE WITHIN THE NEXT FEW DAYS.
8. DO YOU PROVIDE SOLO OR TEAMS OF CLEANING TECHS?
— WE HAVE FOUND THAT TEAMS OF 2 OR 3 CLEANING TECHS WORKS BEST FOR US IN MOST CIRCUMSTANCES, WE DO OCCASIONALLY PROVIDE A SOLO CLEANING TECH. WE ARE A PROFESSIONAL SERVICE AND NOT JUST AN INDIVIDUAL WHO DOES THE WORK, WE HAVE TRAINED CLEANING TECHNICIANS AVAILABLE TO ASSIST YOUR REGULAR TECH(S) IN THE EVENT OF SICKNESS, INJURY OR VACATION. YOUR HOME OR OFFICE WILL BE SERVICES AS PROMISED WITHOUT EXCEPTION.
9. WHAT ABOUT MY PETS?
— WE LOVE THEM, AND WE WILL TREAT THEM LIKE OUR OWN. YOUR SPECIAL INSTRUCTIONS ARE NOTED ON OUR WORK ORDERS SO THE CLEANING TECH WILL KNOW YOUR WISHES WITH REGARD TO YOUR PETS. WE DO ASK THAT YOU MAKE SURE THAT ANY PET THAT MAY BE A THREAT IS SECURED.
10. ARE THERE ANY SERVICES THAT YOU DON’T DO?
— WE DO NOT OFFER "SECTIONAL CLEANINGS" EXP: CLEAN JUST THE BATHROOMS OR JUST 1 BEDROOM AND KITCHEN. HAS TO BE THE WHOLE HOUSE/APARTMENT. WE DO NOT DO LAUNDRY, LARGE FURNITURE MOVING, PETS WASTE REMOVAL, OUTDOORS CLEANING, CEILINGS CLEANING. WE DO NOT MOVE ANY LARGE MOVING BOXES.